Customer satisfaction surveys.
Biostat Company conducts comprehensive customer satisfaction surveys that allow for detailed conclusions about customer interactions at every stage of communication - from initial interest in the offer to finalizing the transaction. It is crucial because customer loyalty and trust are influenced by the satisfaction they experience, which is shaped not only by the purchase of a product or service but also by the overall contact with the entity offering the products or services.
Customer feedback surveys using electronic surveys.
Customer satisfaction and feedback surveys can be conducted using various methods - due to sample representativeness, quantitative methods are often used, such as telephone surveys (CATI), computer-assisted personal interviews (CAPI), and electronic surveys (CAWI).
Of the aforementioned methods, internet-based surveys, known as online surveys, are considered the most efficient and fastest, while remaining reliable, credible, and functional. They are ideal for operating on nationwide representative research samples and conducting cyclical surveys, while also being cost-effective due to their low unit costs. Considering the above, we offer you comprehensive applications for conducting customer satisfaction surveys.
Which entities order customer satisfaction surveys?
What types of customers' satisfaction can be subject to research?
Customer satisfaction surveys are ordered by various types of entities based on size, industry, or sector. The following entities show particular interest in such surveys:
The effectiveness and usefulness of customer satisfaction surveys are achieved, first and foremost, by clarifying the purpose of the research.
Sports and recreational facilities, healthcare facilities
Government offices, public service, healthcare institutions