Customer satisfaction surveys
In order to improve interaction with clients is a good idea to monitor their level of satisfaction with the cooperation. Companies who depend on good relations with its customers or business partners should not only implement solutions that improve processes b2b or b2c, but also monitor if these solutions improve the company's image.
Companies seeking to meet the requirements of ISO 9001:2000 and ISO 9004:2000 should examine the level of satisfaction of its clients since the first of the eight principles of quality is customer satisfaction. Implementation of the survey by our company with short implementation, a professional research tools, and comprehensive analysis of the data strongly argues the credibility of research in the eyes of auditors.
Customers in their own interest, show often specific examples of areas which needed more attention and those whose performance does not raise major objections.
Benefits flowing from the conduct customer satisfaction surveys:
- A reliable source of information about the strengths and weaknesses of the company,
- The acquisition of valuable tips, suggestions or comments,
- Ability to take action to improve the B2C and B2B processes,
- Identification of factors determining the level of satisfaction.
An important element of testing satisfaction of their customers is to identify the strengths and weaknesses of an organization, as well as identify potential opportunities and threats to its development. These factors make up the SWOT analysis:
- Strengths (strengths)
- Weaknesses (weaknesses)
- Opportunities (opportunities)
- Threats (threats)
The end result of each test is a professional report containing the results of analysis of the collected material (statement, recommendations) and a multimedia presentation.