KARIERA

Job Description: Account Specialist – Clinical Research (Entry Level)

Department: Pharma Division - Business Development

Location: On-site in Rybnik or Remote – Poland

Employment type: Full-time

Seniority level: Entry level / Junior

Reports to: Head of Business Development 

Job Overview:

Key Responsibilities:

Client and opportunity support

• Support Business Development in managing assigned client accounts (pharma, biotech, medical device, healthcare organizations).
• Prepare and update basic client profiles, contact lists and account plans in CRM under supervision.
• Assist in the qualification of new leads and opportunities (collecting background information on Sponsors, pipelines, trial portfolios).
• Participate in remote client calls (mainly as note‑taker; summarize key points, open items and next steps).

Lead generation and outreach

• Conduct structured outbound outreach (email, LinkedIn, phone) to pre‑defined target lists to support lead generation for clinical trials, biostatistics and data management services.
• Follow up on marketing‑generated leads (web inquiries, events, webinars) in a timely, professional manner.
• Use approved call and email scripts; provide suggestions for improvements based on feedback from prospects.
• Log all outreach activities, responses and outcomes in the CRM system with high accuracy.

Proposal and sales process support

• Support the preparation of standard company presentations, capability overviews and introductory materials tailored to specific client needs. ​
• Assist in collecting input for Requests for Information (RFI) and Requests for Proposal (RFP) from internal stakeholders (e.g. Clinical Operations, Data Management, Biostatistics, IT, Quality, others).
• Track proposal status, update internal trackers and help to coordinate internal deadlines.

Coordination with internal departments

• Liaise with Clinical Operations, Data Management and Statistics teams to collect up‑to‑date information on BioStat’s capabilities, ongoing studies and case examples.
• Support organization of internal meetings (agenda, minutes, follow‑up) related to key accounts and new opportunities.
• Ensure that client‑relevant information is correctly reflected in CRM and shared folders, following internal procedures and data protection rules.

Market and competitor intelligence

• Perform desk research on clinical development pipelines, therapeutic areas, and competitor CRO offerings using publicly available sources and internal materials.
• Summarize findings in short briefs or slides to support the account planning and lead generation strategy.
• Monitor selected industry news, conferences and regulatory updates relevant to BioStat’s services and client base.

Quality, compliance and continuous improvement

• Work in line with ICH‑GCP, GDPR and BioStat’s internal quality procedures and SOPs.
• Maintain high standards of professionalism and ethics in interactions with clients, partners and internal stakeholders.
• Contribute ideas to improve outreach processes, CRM data quality and internal communication flows.
• Participate actively in onboarding and ongoing training on clinical research, internal systems and sales techniques.

Requirements:

Education & Experience

• University degree (completed or final‑year) in a life‑science or related field, such as:
  biotechnology, biology, pharmacy, medical analytics, public health, medicine, chemistry, biophysics or similar.
• Fluent / near‑native business English, both spoken and written (minimum C1); ability to handle professional correspondence and client conversations.
• Any previous exposure to clinical trials (e.g. internship in CRO, sponsor, SMO, research site, scientific projects involving clinical data) will be a strong advantage, but not mandatory.
• Any experience in sales, inside sales, customer support, market research or business development will be treated as an asset (including internships, call‑center, B2B/B2C outreach) , but not mandatory.
• Prior experience with CRM tools or marketing automation systems is an advantage, but not mandatory.

Skills and Competencies

• Genuine interest in clinical research, CRO services and life‑science business; willingness to learn the full lifecycle of clinical trials and observational studies.
• Strong communication skills: ability to conduct structured, professional conversations by phone and online; clarity and correctness in written communication.
• High PC literacy and confidence using office software (Word, PowerPoint, Excel) and online collaboration tools.
• Analytical mindset and ability to quickly understand new therapeutic areas, trial designs and service offerings.
• Organizational skills: ability to manage multiple small tasks and follow‑ups in parallel, while keeping accurate records in CRM.
• Detail orientation and reliability in preparing summaries, notes and basic documents.
• Proactive, positive attitude and willingness to take ownership of assigned tasks.
• Comfort in working in a team environment with frequent interaction with Clinical Operations, Data Management, Statistics and IT teams.
• High ethical standards and respect for confidentiality and data protection in all client‑ and project‑related activities.

Capabilities

• Ability to work from BioStat’s office or in a hybrid/remote set‑up, as agreed for the role.
• Readiness for occasional travel (e.g. internal meetings, training, conferences) if required.
• Flexibility to cooperate across time zones when working with international clients or study teams.

What We Offer:

• Opportunity to start a career in clinical research and CRO business development in a recognized full‑service CRO with 20+ years of experience. ​
• Structured onboarding, internal and external trainings in clinical trials, eCRF / Data Management, biostatistics services and sales techniques. ​
• Daily exposure to international projects and clients, allowing continuous improvement of business English and communication skills.
• Commission / bonus plan linked to individual performance and achievement of agreed milestones.
• Clear development path towards roles such as Business Development Manager depending on skills and interests. ​
• Supportive, knowledge‑sharing work environment and collaboration with experienced clinical research and statistics experts.

If you are interested, please send your CV at praca@biostat.com.pl, including Account Specialist – Clinical Research (Entry Level) in the subject line.